Rajesh Narayanan

Program Lead | Strategic IT Delivery | AI Transformation

Strategic Program Lead with over 20 years of experience in consulting, engineering, and operations. Specializing in API-first service delivery and large-scale managed services programs, with a focus on enterprise-level governance and supporting clients with combined revenues exceeding €16 billion. Proven record of leveraging Google AI Studio and LLMs to drive automated incident remediation and achieving 99.9% uptime for mission-critical systems.

Work

Devoteam

Program Lead
– Present
Amsterdam, NL

Orchestrated the evolution of enterprise managed services through the strategic integration of AI-driven automation and API-first service models.

  • Portfolio Oversight: Established and managed an enterprise Elasticsearch Managed Services team for organizations with combined annual revenues exceeding €16 billion.

  • AI Strategy: Integrated Large Language Models (LLMs) into observability maturity models, transitioning from proactive monitoring to fully automated incident remediation.

  • Innovation Leadership: Pioneered AI-first automation using Gemini and Google AI Studio, accelerating development and enhancing team productivity.

  • Service Excellence: Designed and implemented an API-first model for Elastic Observability, maintaining 99.9% uptime

Program Delivery
–
Amsterdam, NL

Driving large-scale observability transformations and complex compliance frameworks for a diverse portfolio of European enterprise clients.

  • Program Delivery: Managed observability platform delivery for European clients, achieving a 40% improvement in troubleshooting times.

  • Operational Risk: Guided RBAC and compliance solutions for enterprise clients, reducing incident MTTR by 35%

Infosys Limited

Software Engineering Program Lead
–
Hoofddorp, NL

Directing the end-to-end engineering and architectural optimization of global, high-availability monitoring ecosystems.

  • Financial Impact: Realized $400,000 in licensing cost savings through proactive vendor and architecture optimization.

  • Global Team Leadership: Led agile teams of 20+ professionals and coordinated with senior stakeholders for global project delivery.

  • SLA Governance: Maintained service SLAs above 95% for 3 consecutive years through effective incident handling and end-to-end monitoring.

Project Portfolio Manager
–
Atherstone, UK

Managing critical e-commerce program operations and executive-level crisis communications for a major global logistics provider.

  • Executive Communication: Communicated directly with C-suite stakeholders during crisis situations for one of Europe's largest logistics organizations.

  • Efficiency Gains: Implemented lean processes that reduced operational overhead by 10% while maintaining service quality.

Development Team Lead
–
India, China & Germany

Governing the full-lifecycle delivery of complex Java-based applications while leading multi-geography software engineering teams.

  • Global SDLC Management: Oversaw the full SDLC of Java-based applications, managing globally distributed teams of 20+ developers.

Projects

Budget It!

– Present

A privacy-focused, local-first personal finance app that is open-source and free to use. Track spending, manage budgets, and gain insights - without sending your data to the cloud. A fully client-side app developed using Spec Driven Development methodology and Agentic AI workflows.

  • Privacy Focussed: No data leaves the device unless explicitly exported by the user.

  • Local-First: The application must function 100% offline. IndexDB (via Dexie.js) is the primary data store.

  • Component-Driven: UI is built using Shadcn/UI and Tailwind CSS, prioritizing reusability.

  • Artificial Intelligence (AI)
  • React
  • Shadcn/ui
  • Tailwind CSS
  • TanStack Query
  • Dexie.js
  • IndexedDB

Jai Hind Grocery

– Present

End to end WooCommerce setup for a popular grocery provider in The Netherlands including PHP customisations along with postal and payment integration.

  • Traffic: Website accessed by well over 800 customers each month in het Gooi region.

  • Coverage: Delivery across 10+ regions in The Netherlands with support for postal orders implemented to increase coverage.

  • Catalog: Catering to around 1500 unique product and counting.

  • WooCommerce
  • Wordpress
  • PHP

Sapta Dhwani

– Present

YouTube channel manager, social media brand manager, content maker and lyricist for brand Sapta Dhwani.

  • YouTube Creator
  • Content Management
  • Entertainment
  • Social Media

Awards

Innovation using AI

Awarded by Devoteam

Recognized for building unique AI powered app to strengthen and speed up support handover processes

Knowledge Sharing Champion

Awarded by Devoteam

Lauded as a knowledge sharing champion for presenting unique ways to build actionable data using no-code solution (AirTable).

Hackathon Gold

Awarded by Infosys Netherlands

Winner of Infosys Hackathon 2019.

Bravo Award

Awarded by Infosys Limited

Presented with appreciation award for exceptional project delivery and team leadership.

Star Award

Awarded by Infosys Limited

Best Team in Q4 of 2005-06 within Transportation & Services unit of an org of well over 100,000 employees.

Publications

Medium Articles

Published by Medium

Various articles written in topics like digital security, online privacy and data encryption in medium.com rom Oct 2017 to Aug 2018

Tech Radar 2025

Published by Devoteam

I had the opportunity to intro cursor - the best way to code with AI using NLP. My article along with the other write-ups from my colleagues can be downloaded via the publication URL. Tech Radar is the essential guide to the most impactful and emerging technologies, helping businesses make informed, strategic decisions.

Beyond Vibe Coding: Build With Intent

Published by LinkedIn

The new mantra: Intent, and not code, is the new single source of truth. The content is based on my learnings during last few months of exploring various Agentic tools & IDEs built for the AI age. Links to some articles I have read (and my own project/ Git space) is shared in the content. Note: While the words are my own, images are AI generated.

Skills

Service Delivery Management

  • Elastic Stack
  • ITIL/ ITSM
  • Operations Management
  • Centre of Excellence
  • SLA
  • OKR
  • KPI
  • Service Delivery
  • Post-Mortems
  • SLIs
  • SLOs

Monitoring & Alerting

  • Observability
  • Site Reliability Engineering (SRE)
  • Prometheus
  • ELK Stack (Elasticsearch, Logstash, Kibana)
  • Elastic Stack (ELK)
  • ElasticSearch
  • Kibana
  • Logstash
  • Grafana
  • ServiceNow

Technology

  • Large Language Models (LLM)
  • Artificial Intelligence (AI)
  • Google Maps
  • CrewAI/ ChatGPT
  • AWS Lambda
  • Postman
  • AppD/ AppDynamics
  • Google AI Studio
  • Firebase Studio

Delivery Methodologies

  • Team Building
  • Agile Methodology
  • CMMi
  • Incident Management
  • Change Management
  • Knowledge Management
  • SAFe
  • Scrum
  • PMP
  • Project Management Professional

Delivery Tools

  • Microsoft PowerPoint
  • Git
  • JIRA
  • Microsoft Excel
  • Project Planner
  • MS Visio

Soft Skills

  • Problem Solving
  • Stakeholder Communication
  • Team Building
  • Consulting
  • Leadership
  • Healthy Skepticism

Education

BITS, Pilani

M.Sc. (Hons.) Chemistry
–

Masters

BITS, Pilani

B.E. (Hons.) Civil
–

Bachelors

Languages

English

Native speaker

Tamil

Native speaker

Dutch

Beginner level

Hindi

Advanced speaker

Interests

Sports

  • Table tennis
  • Cricket

Creative Pursuits

  • Photography
  • Writing Poetry
  • Singing

Tech

  • Vibe Coding
  • eCommerce Websites
  • Web Portfolios

References

I know Rajesh since 2004, when I joined Infosys. While I did not manage Rajesh directly, he was a fresher part of my larger team for BNSF , on the same program. Rajesh was known for his dedication, accountability and his out of the box thinking. His Java skills and high code quality always ensured on time delivery. His calm, composed and mature attitude has taken him places over the years. He has excellent communication skills. With his sincerity and quest for learning he will always remain a value add to any team he is part of. I wish him the very best in all his future endeavors!

Shreedevi Ramesh, Co-Founder, Gurus360 Knowledge Services

I have known Rajesh both professionally & personally for almost 14 years now. He is very sincere, professional, can communicate with everyone across the management spectrum effectively and manage projects from end to end. He has the ability to understand issues and identify the root cause to eliminate the problem instead of just identifying a workaround to get things moving. He is one of the most committed colleagues I have ever worked with. He would be an asset to Any team / Organization he joins.

Anand Vijayakumar, Principal Customer Solutions Manager, Amazon Web Services (AWS)